The Service Center Supervisor will be in charge of supporting the Service center in managing the day to day operation by provide excellent customer service to all members while growing membership, loan book and deposits of the Service Center. They will also be in charge of managing all Service Center Officers to ensure the team is performing.
Recruitment & Retention of Members
- Driving membership growth of the Service Center through the referral program while maintaining excellent customer service to all members to ensure attrition is less than given target
- Supervising all account opening procedures to make certain that all laid down procedures are being followed.
Mobilization of Savings
- Stimulating member savings to make sure that deposits are growing in all portfolios.
Growing a Healthy Loan Portfolio
- Ensuring that the Service Center adheres to established loan processing procedures in their day-to-day operations.
- Making certain that delinquency stays below the recommendation rate.
Managing Efficient and Effective Processes
- Making sure the Service Center is following procedures in their daily processes; maintaining speed and accuracy.
- Making sure that all operations are done productively.
Cost Containment
- Devising strategies and overseeing Service Center resources to minimize expenses.
- Developing new and imaginative methods of conducting Service Center operations with a focus on efficiency, productivity, profitability, and sustainability.
Financial Performance
- Making sure that the Service Center is able to hit its financial performance metrics as per their given targets, also not compromising customer service.
People Management
- Making sure that all employees in the Service Center have their performance contracts and appraisals are done.
- Identification of training needs for teams.
- Leave days planning for team and self.
Risk Management
- Actioning of supervision reports by R & C department.
- Actioning of ICT audit report.
- Reporting on issues of the Service Center to the Service Center Supervisor manager.
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- Degree in business management or accounting with
- A minimum of one year relevant experience in a supervisory role.
- Analytical and numerical skills.
- Excellent communication and public relations skills.
- Ability to work well under pressure. Ability to use a personal computer and related software applications including Microsoft Word or Excel.
- Solid math skills and bookkeeping abilities.
Key Competencies
- Attention to detail and accuracy – ability to complete tasks thoroughly, minimize errors, and ensure high-quality outputs.
- Planning and organizing – effectively setting priorities, structuring work, and managing time to meet deadlines.
- Scheduling and monitoring – creating work schedules, tracking progress, and ensuring timely completion of tasks and objectives.
- Communication and interpersonal skills – strong ability to exchange information clearly, coordinate activities, and interact effectively with departments and the Service Center Supervisor.
- Problem analysis and problem-solving skills – identifying issues, evaluating possible solutions, and implementing effective resolutions.
- Initiative – taking proactive steps, working independently when required, and demonstrating resourcefulness.
- Teamwork and collaboration – working effectively with colleagues, supporting group objectives, and fostering a cooperative work environment.
- Confidentiality – maintaining discretion, safeguarding sensitive information, and ensuring trust and integrity in handling data.
Interested and qualified candidates are invited to apply through our official Google Form.
🔗 Click the link below to submit your application:
Application Deadline: Friday, 17th October 2025.
Act now and shape your future in finance! For any queries regarding the application process, please contact Southeastern Africa Consultant.
Southeastern Africa Consultant is an equal-opportunity recruiter. We thank all applicants for their interest, but only shortlisted candidates will be contacted.
