Membership Recruitment and Retention

• Develop and implement strategies to recruit new members in line with the SACCO’s strategic business plan.
• Implement initiatives to retain existing members and reduce attrition to acceptable levels.
• Generate quality sales leads for the sales team.
• Maintain updated records of government staffing by district and department to support targeted recruitment.

 Sales Team Management

• Motivate and manage the sales team to achieve individual and collective performance targets.
• Conduct regular performance assessments and provide recommendations to management.
• Identify and communicate training needs to the Human Resources Department.

Deposit Mobilization and Loan Growth

• Lead efforts to mobilize deposits
• grow the loan book in line with set targets.
• Design and implement targeted promotional campaigns hand in hand with the marketing department to increase product uptake and financial participation
• Manage and support door-to-door selling campaigns

Market Intelligence

• Collect and maintain detailed member segmentation data (e.g., age, gender, department, qualification).
• Conduct annual engagement meetings with institutional heads to gather feedback and identify opportunities for collaboration and service improvement.

People Management

• Making sure that all subordinates have their job descriptions, Performance contracts in time and appraisals done accordingly.
• Initiating recruitment by providing vacancies to human resources department.
• Leave days planning for team and self.

Reporting and Accountability

• Submit daily, weekly, and monthly reports on membership statistics, deposit mobilization, and sales performance by branch.
• Analyze sales data to generate actionable insights and support decision-making at the executive level.
• Monitor progress against strategic targets and recommend corrective actions where necessary.